Privacy Policy

1. Introduction

SUPERCLICK MED ("we," "us," or "our") operates this website and provides healthcare operational services such as Medical Billing, Revenue Cycle Management (RCM), Denial Management, AR Follow-up, Credentialing & Enrollment, Eligibility Verification, and Pharmacy Billing support. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

2. Information We Collect

We collect information to deliver and improve our services. The types of information we may collect include:

• Contact & Business Information: Name, email address, phone number, organization/practice name, and basic inquiry details provided via forms.
• Service & Operational Information: Information needed to assess your workflow such as specialty, provider count, claim volume, payer mix, denial categories, AR aging ranges, and software/clearinghouse details.
• Files You Provide: Documents you submit for evaluation (e.g., RFPs, SOPs, reports). Please avoid sending patient identifiers through public forms unless specifically requested through a secure channel.
• Website Usage Data: IP address, browser type, device identifiers, pages visited, and approximate location (via cookies or similar technologies).

3. How We Use Your Information

We use information for legitimate business purposes, including:

• Service Delivery: To respond to inquiries, provide quotes, onboard clients, and deliver billing/RCM services.
• Operations & Quality: To maintain records, improve processes, provide reporting, and ensure service quality.
• Security & Fraud Prevention: To protect our systems, detect suspicious activity, and enforce our terms.
• Marketing (Optional): To send service updates or insights only if you opt in. You can unsubscribe anytime.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share information with trusted service providers who help us operate our website or deliver services (e.g., hosting, email delivery, analytics). These providers are required to protect your data and use it only for the services they provide to us.

Examples may include:

• Cloud/Infrastructure: Secure hosting providers for servers and backups.
• Email & Support Tools: Platforms to deliver communications and manage support requests.
• Analytics: Tools that help us understand website usage (typically aggregated/anonymized).

If we need to handle sensitive healthcare information through secure channels, we may use industry-standard safeguards and, where applicable, execute appropriate contractual protections (such as a Business Associate Agreement) with relevant parties.

5. Security Measures

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

• Encryption: Data in transit is protected using TLS/SSL where applicable.
• Access Control: Role-based access, least-privilege permissions, and limited access to operational data.
• Confidentiality: Team members are required to follow confidentiality policies and secure handling procedures.
• Monitoring: Basic monitoring and logging to detect suspicious activity and improve reliability.

No system is 100% secure. If you believe your information has been compromised, please contact us immediately.

6. Your Rights (GDPR & CCPA)

Depending on your location, you may have rights regarding your personal information, such as:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request corrections to inaccurate information.
• Right to Deletion: Request deletion of your information where legally applicable.
• Right to Opt-Out: Opt-out of marketing communications at any time.

These rights may be limited in certain situations (e.g., legal obligations, contractual requirements, or security needs).

7. Contact Us

If you have any questions about this Privacy Policy or want to exercise your privacy rights, contact us: